Frequently Asked Questions

Placing an order is easy! Simply add the items you wish to purchase to your cart, then proceed to checkout. You will be prompted to enter your shipping and payment information. Once you have completed the checkout process, you will receive an order confirmation email. If the payment was successful and the order was successfully placed, you will receive an order confirmation email. If you have not received an order confirmation email within 5 minutes, please check your spam folder. Please make sure to enter your email address correctly to receive an email from us.

Once your order ships, you will receive an email with your tracking information. In this email, you will receive your tracking number and a direct link to view your shipment's tracking progress. You can also easily track your order from our website by clicking on Track Order page.

If you would like to change or cancel your order, please contact us right away. There's a small window right after your order is placed to change or cancel, if we are able to catch it before it begins processing in our warehouse.

US addresses are written based on most specific information to least specific information. Addresses consist of:

• The recipient’s first and last name
• Street number and name (address line 1)
• Apartment or unit and its number (address line 2)
• City, state and zip code (include all of this on one line with a comma between city and state, but not zip code)
• Country

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Amazon Pay, and more.

If you didn't receive an order confirmation email, it's likely your order wasn't successfully placed. Please check your SPAM folder as well. In case the order didn't go through, you might see a temporary hold on your bank statement. Don't worry; this hold will automatically disappear in 1-3 business days, depending on your bank.

If your order was not successfully placed, you might notice an attempted transaction on your bank statement as a temporary hold or pre-authorization. We understand that this can be concerning, but we want to assure you that this hold will be automatically removed within 1-3 business days, depending on your financial institution.

Your bank statement displays multiple charges due to several unsuccessful payment attempts. You might observe attempted transactions as temporary holds or pre-authorizations. We understand that this can be concerning, but we want to assure you that this hold will be automatically removed within 1-3 business days, depending on your financial institution.

All products are shipped from our United States warehouse location. We do our best to process orders ASAP. However, we do ask for 1-5 business days to process and ship your order. Please be advised that shipping delays can occur.

Please refer to our Shipping Policy at https://yjstreet.com/policies/shipping-policy for details.

As per our Shipping Policy at https://yjstreet.com/policies/shipping-policy, orders may take up to 5 business days to process and ship. Business days and hours are Monday-Friday (8 AM to 5 PM Pacific Time), excluding Saturdays, Sundays, and Holidays. Please be advised that shipping delays can occur. Once your order is shipped, you will receive an email notification with the tracking number. Please note that the shipping duration presented by the shipping carrier during checkout is an estimate for delivery after your package leaves our warehouse.

We offer USPS Ground Advantage, USPS Priority Mail, and UPS Ground.

No, we currently ship within United States (US) only.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Amazon Pay, and more.

Please check and ensure that your correct address is listed on your TFashion Mart account. You can navigate there by clicking over your account. Once you are on that page, make corrections to existing addresses and/or delete old addresses. YJ Street is not responsible for orders delivered to an incorrect address. YJ Street can not change your address once your order has been fulfilled and shipped.b>

We may occasionally have a free shipping promotion with or without announcement. Free shipping promotion may end at any time without announcement. Orders eligible for the free shipping promotion will ship via USPS or UPS. Free shipping promotion is only available to 48 contiguous states (and Washington DC) and not available to the non-contiguous states and territories. The non-contiguous states and territories are as follows: Alaska (AK), American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Hawaii (HI), Marshall Islands (MH), Northern Mariana Islands (MP), Palau (PW), Puerto Rico (PR), US Virgin Islands (VI), Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP).

We have a 30-days return policy, which means you have 30 days from the date of delivery to return your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, and have original tags attached and in its original packaging. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Returns are processed within 5-7 business days after your item(s) are delivered to us.

Please refer to our Shipping Policy at https://yjstreet.com/policies/refund-policy for details.

You can contact our customer support team via Contact Us page.

The refund amount may take 1-5 business days to be credited back to the original form of payment, depending on the financial institution.